At Mrja, we strive to provide our customers with the highest quality organic products sourced from the pristine Himalayas. We want you to be completely satisfied with your purchase. However, if for any reason you are not satisfied with your order, we have a straightforward returns and refund policy in place.
1. Returns:
- To be eligible for a return, the item must be unused, unopened, and in its original packaging.
- You must initiate the return process within 24 hours from the time of delivery.
- Please contact our customer support team to request a return and receive instructions on how to proceed.
- The customer will be responsible for the return shipping costs.
2. Refunds:
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used during the purchase.
- Please note that the original shipping charges are non-refundable.
3. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- We may request you to provide photographs or other evidence of the damage or defect.
- We will either replace the item or issue a refund, depending on your preference and product availability.
4. Exchanges:
- We currently do not offer direct exchanges. If you would like to exchange a product, please follow the return process and place a new order for the desired item.
5. Non-Returnable Items:
- Due to hygiene reasons, certain items such as skincare products, personal care items, and consumables cannot be returned unless they are damaged or defective.
We recommend carefully reviewing the product descriptions and ingredients before making a purchase. If you have any questions or concerns regarding our returns and refund policy, please reach out to our customer support team, and they will be happy to assist you.
At Mrja, we value our customers' satisfaction and will do our best to ensure a smooth and hassle-free returns and refund experience.
